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Help!!

69 posts · 12 participants · started Jun 27, 2017, 10:15 PM

BradlyParticipant
Jun 27, 2017, 10:15 PM
The site has some odd things going on. The “Submit” function is very unstable and often erases posts and ends in an error message or locked up. Lots of frustration with some posters. We should not need to copy every post to ensure we don’t get our hair on fire for losing an effort to communicate by posting. And yes, my hair has been on fire more than once! = )

Also, the Chat Now is not functioning and does not show who’s on line or allow any chatting….for those who may wish to do so.

Also, when you go to a registered posters Profile, I cannot actually see any information about topics begun or replies, etc.

And I noticed brooklynborn’s last post showed he posted but the post did not load for 2 whole days. ??????

I would propose the site needs some beefing up and stabilization and some new features be considered as I know the software allows many modifications and different features and functions that might be helpful to the community and gain additional participation.

That’s all for now….I love this place so not carping….

"Live loyally today—grow—and tomorrow will attend to itself. The quickest way for a tadpole to become a frog is to live loyally each moment as a tadpole."
KathleenKeymaster
Jun 28, 2017, 12:52 AM
Hi Brad,

This is the first I’ve heard of anything like this. Has it just started happening recently?

Moderators, are you aware of any of these kinds of problems? I’ll look into it and forward this to the webmaster but she may need more specifics. Will keep you posted.

Cheers,
Kathleen

From Sydney, Australia
BradlyParticipant
Jun 28, 2017, 1:08 AM
Love you Kathleen. And your team. Not new problems but seems no one has raised their hand. ????

"Live loyally today—grow—and tomorrow will attend to itself. The quickest way for a tadpole to become a frog is to live loyally each moment as a tadpole."
Moderator-1Moderator
Jun 28, 2017, 1:56 AM

Kathleen wrote:

Moderators, are you aware of any of these kinds of problems?

Unstable “Submit” function started yesterday. [Bradly wrote: The “Submit” function is very unstable and often erases posts and ends in an error message or locked up] A problem exactly like this occurred in the past, but the webmaster fixed it.

Bradly wrote:

Also, when you go to a registered posters Profile, I cannot actually see any information about topics begun or replies, etc.

Lack of Profile information, as mentioned, is not new. Profiles have been like that for a long time.

Bradly wrote:

I noticed brooklynborn’s last post showed he posted but the post did not load for 2 whole days.

His post was delayed because it was lodged in the Spam folder. But we found it and posted it for him.

Bradly wrote:

the Chat Now is not functioning and does not show who’s on line or allow any chatting….for those who may wish to do so.

We don’t know about this problem, nor did we know there was a problem.
tasParticipant
Jul 13, 2017, 2:35 PM
Here’s what happened to me a moment ago. I wrote a post on the topic “The Cosmology of Light & Life”, and after submitting it, it was visible as would be expected. I thought some of the spacing between paragraphs looked a little off so I used the edit button. Ultimately I made no changes, hit the post button again though since I didn’t see a cancel button. Now the post has disappeared, however I’m still indicated on the thread as the latest poster. Can it be salvaged? I have a copy that I can repost.

I then posted on another thread and that went fine. I’m wary about using the edit feature on posts now though.
Moderator-1Moderator
Jul 13, 2017, 2:56 PM

tas wrote:

Can it be salvaged?

I found it in the spam folder. It is restored and visible.
Brooklyn_bornParticipant
Jul 15, 2017, 2:20 PM
about a month ago when I returned to the site after submitting a post by hitting the submit button, the post did not register. Unfortunately, I did not copy/paste the writing, so all was lost. I think this problem has been around, at least since my return. Also, the edit feature is unstable. Sometimes it takes and other times it does not.

BB
Moderator-1Moderator
Jul 16, 2017, 12:26 AM

Brooklyn_born wrote:

about a month ago when I returned to the site after submitting a post by hitting the submit button, the post did not register. Unfortunately, I did not copy/paste the writing, so all was lost.

Sorry you lost your submission. Since you came back to the site, your first post is dated June 24, 2017 on the topic of reincarnation.

Brooklyn_born wrote:

Also, the edit feature is unstable. Sometimes it takes and other times it does not.

Kathleen can address this problem. In the meantime copy everything before hitting the submit button.
KathleenKeymaster
Jul 19, 2017, 3:07 AM
Dear Friends,

Apologies for the delay in replying but we haven’t been idle. The webmaster has been looking into these issues for us. I’ll address them piece by piece:
1. Unstable “submit” function resulting in lost posts and an error message. That started happening just after an upgrade had been run. The webmaster has been doing some tweaks and tests and hasn’t been able replicate the problem. Could you please let us know if it’s still happening.
2. Lost posts and posts going to Spam. This problem did happen some time ago. The webmaster disconnected CleanTalk (the spam filter software) and has reinstalled an updated plugin. She has asked me if this kind of thing keeps happening to try to provide us with more specific information, like post IDs, dates etc. Regardless of whether you can catch specific info or not, please let me know if this keeps happening.
3. Edit feature. In answer to Brooklyn born’s issue the webmaster said: “The edit feature becomes disabled after 3 days – that’s on purpose, I wonder if that is the issue being reported. Otherwise it would be nice to get a more in depth description of the issue. Is the edit link still there? What happens when she clicks on it?”
4. Profiles. I’ve been looking at it–at first I was only able to see all the information on “Topics Started” but not on “Replies Created.” Then I looked again a few days later and was able to see “Replies Created.” This may have been fixed after the webmaster did those tweaks. Would you please let me know if you still can’t see all the profile info? We need to make sure it’s not something admins can see but regular users cannot.
5. Chat Now. The webmaster looked at the Cometchat plugin and found it did have some errors; also it’s a pretty old version and because it’s not a WordPress plugin it doesn’t get updated regularly. She suggested we replace it with a new version. We’re in the process of purchasing a new license for it now but it hasn’t been installed yet. I’ll let you know when it’s done and then ask you to let me know if it still doesn’t work.
Apologies for the inconvenience these problems have caused. I suggest as a matter of habit when writing involved replies (that would break your heart if you lost), copy and paste it at regular intervals (ctrlA/ctrlC) and paste it into a Word doc (ctrlV) then save it (ctrlS). (Very quick and easy when you use those shortcuts in the brackets.)

Warm regards to all,
Kathleen

From Sydney, Australia
BonitaParticipant
Jul 21, 2017, 12:06 PM

Kathleen wrote:

Unstable “submit” function resulting in lost posts and an error message. That started happening just after an upgrade had been run. The webmaster has been doing some tweaks and tests and hasn’t been able replicate the problem. Could you please let us know if it’s still happening.

Kathleen, it has been my experience that it is more a problem with the “Keep me signed in” feature. What has happened to me so often is that I think I’m signed in while composing a post, but when I hit the submit button the post disappears because I’m no longer signed in. The draft is not retrievable either. It’s not the submit button that is the problem. The problem is being logged off without notification.

What does “Keep me signed in” mean? Obviously it has a time feature which is not explained anywhere. What is the amount of time a person is allowed to remain signed in once clicking that box? Can that time interval be changed? If not, why?

Here’s what I have noticed: If I DO NOT click the “Keep me signed in” box, it appears that I remain logged in for about 24 hours even if I leave the site. And, if I DO click the “Keep me signed in” box, it appears I remain logged in for about 24 hours. No difference.

So, what I’m trying to say is that it looks to me like the “Keep me signed in” feature is KAPUT, not the “Submit” button. Is that so??
KathleenKeymaster
Jul 25, 2017, 1:14 AM
Dear Bonita,

Thank you for that info. I’ve passed it onto the webmaster and she said it’s very useful to know this. She suspects there could be a conflict with a couple of things so she’s made a change that she hopes will fix the problem. She is dependent on user feedback so could you please let us know if the problem is ongoing or appears to be fixed?

Regards,
Kathleen

From Sydney, Australia
BonitaParticipant
Jul 25, 2017, 12:59 PM
Will do Kathleen. Thanks for addressing the problem.

Another thing I’ve been complaining about for months is that I am no longer getting email notification of new posts. I’ve clicked the “Notify me of follow-up replies via email” box before submitting a post, but nothing ever happens.
KathleenKeymaster
Jul 27, 2017, 2:50 AM
Oh gee Bonita, I thought all that had been fixed. Apologies, I didn’t realise it was still happening. I’ll add it to the troubleshooting list.

Cheers,
Kathleen

From Sydney, Australia
KathleenKeymaster
Jul 27, 2017, 3:01 AM
Hi again Bonita,

Before I send this off for troubleshooting, can you please let me know if you’re getting them now? I just checked your User settings (which I should have done before sending the last post) and found the settings for sending the email notifications was switched off. Not sure why–sometimes odd things happen when upgrades are done. I’ve reset them and theoretically it should work now.

Cheers,
Kathleen

From Sydney, Australia
BonitaParticipant
Jul 27, 2017, 12:48 PM
Kathleen, should I have received an email about your last post? If so, I didn’t get one. I’ll wait until there are some posts to make sure though. Thanks for your efforts. I should have looked at my own profile, but as I recall, the last time I looked the box was checked. Could be wrong though . . .
BonitaParticipant
Jul 27, 2017, 4:09 PM
Okay. I can now say that I am definitely NOT getting email notifications. So, at least for me, the issue has not been resolved. Sorry to be such a pain.
KathleenKeymaster
Jul 31, 2017, 4:08 AM
Mmm.. this is a mystery. Hang in there and I’ll send this to our webmaster.

Cheers,
Kathleen

From Sydney, Australia
KathleenKeymaster
Aug 1, 2017, 4:22 AM
Dear Bonita and anyone else who may be having problems with not receiving email alerts,

I’ve asked the webmaster to look into your problem, Bonita of not receiving email alerts of posts to the Forum. Your user settings look OK from our end and the emails are being sent out. It’s possible the problem is at your end. Here’s the gist of the webmaster’s reply:

While it’s possible for a web server to stop sending emails that are supposed to be sent, the vast majority of problems related to missing emails are caused by spam filters. In other words, the website is doing exactly what it is supposed to do—send the email—but the email service on the receiving end—gmail, outlook, etc.—is blocking those emails. This can be true even when the receiver doesn’t see the email in their spam folder or get any other sign the email has been blocked by their email service.

Because people’s email software is not under our control, we can’t fix an issue related to a specific person not receiving their mail. All we can do is double-check that the emails are being sent out from the website. If others are getting the same types of emails, the problem is not the website.

There are a few things that receivers can do on their end that might fix it:
- Check their spam folder, and if the emails are there, mark them as “not spam”
- Add the sender to their contact list, in this case, [email protected]
- Look for spam filter settings at their email provider, lower the amount of filtering, or whitelist the sender
One thing that may have contributed to recent cases of emails not being received is that on the 24^th July, we changed the “from” email address and the “from” name to reflect easier recognition that the messages are coming from Urantia Association’s website. They were coming in as “WordPress [email protected]>”. Now they’re coming in as “Urantia Association Website [email protected]>”

I suggest everyone have a look to see if there are any changes to your email alerts. If so, then it could be related to the changes made and your spam filters thinking they’re junk!

Bonita, I’m sorry we can’t be any more helpful. Hopefully if you try investigating your provider’s spam system, you’ll be able to get to the bottom of the problem.

Regards,
Kathleen

From Sydney, Australia
BradlyParticipant
Aug 8, 2017, 12:15 PM
Greetings Kathleen…and thanks for the recent improvements….chat is working for me again….not that I use it much.

A lingering problem is I cannot post a link to the search engine here to offer research and reading for topics…all I get is “Search Engine” and the link goes to the search page….not the page I actually linked. Example on top of page 5 in the Eugenics topic. I prefer the chronological order of the UAI search engine but it needs repair to be of use for posting in topics.

Thanks. I remain patient….and grateful for your team’s work here.

"Live loyally today—grow—and tomorrow will attend to itself. The quickest way for a tadpole to become a frog is to live loyally each moment as a tadpole."
BonitaParticipant
Aug 8, 2017, 3:23 PM
While you’re at it Kathleen, I did all the things suggested including the removal of all spam filters and adding the new address to my contact list. However, nothing has worked thus far. Still no email notifications and my spam folder is empty.

And yes, thanks for all you do.

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